Field Service Quality Coordinator

Responsibilities

• Under broad direction, drives service quality excellence, and customer satisfaction and provides guidance in Service Quality (SQ) matters to their employees.
• Updates and maintains district & global SQ databases to ensure metrics are accurate for reporting purposes.
• Provides SQ leadership by reviewing and reporting operational performance data, statistics, trends, and opportunities for execution improvement.
• Monitors and reviews field performance assessments, customer surveys, voice of the customer, and Key Performance Indicators with leadership of the assigned area.
• Champions the use of the quality management system in the designated area.
• Investigates accidents, injuries, and incidents within assigned area with the appropriate department, manager, and counterpart.
• Coordinates and assists with events and related investigation processes.
• Performs follow-up activities on unplanned events and/or jobs and implements proactive solutions to prevent reoccurrence.
• Arranges, participates, and monitors local SQ audits and occasional vendor audits.
• Visits field, labs, shops, and other locations to review performance issues, identify knowledge gaps, and propose SQ improvement solutions.

Qualifications

• Requires a high school diploma and 5+ years of operational or technical experience in Halliburton Product Service Line (PSL) is required.
• Service Coordinator or similar previous experience is highly recommended.

Benefits

• Leadership and competency development
• Competitive compensation plans
• Health benefits
• Work-life programs
• Reward and incentive plans
• Career development opportunities

Skills