Field Service Technician - Rotational

Responsibilities

• Practice safe work habits and comply with all quality, safety, health, and environmental policies, procedures, programs, and regulations
• Check compatibility of equipment, inspect condition, dry fit, and communicate relevant information with the customer
• Install and test equipment in accordance with operating procedures
• Service equipment as requested by customers in accordance with maintenance procedures
• Repair equipment as requested by customers and as necessary due to field malfunctions
• Maintain service vehicle and tools/equipment; ensure periodic maintenance consistent with Company policy and promptly report required repairs to the Branch Manager
• Provide feedback to the Company through reporting of field problems and failures to the Branch Manager for processing of Field Complaint Reports
• Identify and ensure appropriate tools, backup equipment, and parts are available at or taken on the service job
• Prepare Field Service Orders, Rental Tickets, and customer-required documents accurately and completely
• Maintain a high degree of customer satisfaction by providing timely and competent service
• Perform other related duties as assigned or requested
• Work a rotational schedule based on the needs of the business and branch

Qualifications

• High school diploma or general education degree (GED); 1-3 years related experience and/or training, or equivalent combination of education and experience; customer-required training
• Certified in H2S, SafeLand, and DOT when driving vehicles greater than 10,001 GVWR
• Working knowledge of Cactus Wellhead Product, Customer Service Best Practices, Service Documentation and Record Keeping, Wellhead and Valve Equipment Compatibility, Installation, Operation, and Maintenance, Field Equipment Repair, and Equipment Troubleshooting of Cactus Wellhead and other OEM Equipment
• Intermediate computer, language, and mathematical skills; intermediate reasoning ability
• Must be a minimum of 21 years old

Certifications

Skills