Lead Auditor and Technical Product Trainer

Responsibilities

• Deliver technical hands-on and classroom training courses for channel partners, Baker Hughes employees, and customers (end users) in the assigned regions.
• Help improve training standards in close cooperation with the Global Training team and interface with subject matter experts in Engineering and Product Line.
• Support the creation and maintenance of training materials and documentation.
• Support the continuous improvement of training offerings by evaluating participant feedback with standardized feedback procedures.
• Create a positive and constructive learning environment by acting as a technical product expert and applying up-to-date adult learning principles.
• Focus on understanding of, and compliance with, all applicable EHS (Environmental, Health and Safety) and integrity policies.
• Provide customer service to training guests and interact with customers from diverse backgrounds and cultures.
• Follow up with students to close technical questions that arise during training classes.
• Support other global improvement initiatives supporting Engineering and Product Line.
• Conduct channel partner and customer audits in accordance with the Valves Channel Partner Audit SOP.
• Support VLM implementation at the channel partners.
• Help improve the global audit process in close coordination with the Global Audit team and interface with subject matter experts in Engineering and Product Line.

Qualifications

• Bachelor's Degree from an accredited college or university (or High School Diploma/GED with a minimum of 5 years of experience in repair or installation of Flow Control & Safety Solutions products).
• Minimum of 5 years of experience with one or more of Consolidated, Masoneilan, Becker or Mooney products.
• Ability and willingness to travel both domestically and internationally up to 75% of the time.
• Ability and willingness to possess and maintain a valid driver's license.
• Desired: experience in the field of adult education or providing technical training.
• Desired: previous service experience involving multiple Flow Control & Safety Solutions product lines.
• Desired: experience conducting quality system audits.
• Desired: knowledge of appropriate industry technical regulations and standards (ASME, API, PED).
• Desired: ability to clearly explain complex technical processes, with excellent presentation and communication skills (verbal and written) in English.
• Desired: proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Desired: strong customer service mindset, teamwork and project management ability, additional foreign language fluency, and international experience working with a variety of cultures.

Benefits

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
• Eligibility for Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k)
• Remote work when not travelling (role requires up to 75% travel)

Skills