Service Delivery Coordinator, Upper Completion

Responsibilities

• Executes the HSE 5 fundamentals every day, every job, every task.
• Executes the 5 fundamentals of Service Delivery.
• Interacts with customer representative for preparation, execution and completion of all upcoming and ongoing job activities.
• Uses Job Center to comply with the intelligent Managing the Job Cycle (iMtJC) ensuring all job activities are executed in line with customer and Baker Hughes' requirements.
• Manages change as it occurs across the job cycle for both planned and unplanned events.
• Provides technical support and coaching of field personnel remotely before, during, and after the job.
• Provides support as needed to close incidents with customers as well as with the global technical product line and ensures lessons learned are implemented.
• Serves as subject matter expert on technical aspects within their product line.
• Works with Sales and Service Delivery Technical to provide operational advice related to technical planning.
• Responsible for inputting and managing data within Job Center.
• Conducts job briefing during planning and debriefing after closing for every job/activity.
• Communicates billing events to B&C using the Job Center ticket.
• Plans mid-range operation activity volume & complexity forecast to align the correct resources for flawless execution & on-time delivery.
• Prepares daily operational updates for ongoing job activities as required.
• Reports incidents and manages communication with customers and internal stakeholders.
• Oversees ongoing operations and provides direct support to field personnel on location.

Qualifications

• Bachelor's degree in engineering or scientific discipline from an accredited university, or relevant industry experience.
• Strong experience in Well Completions with a minimum of 5 years as a coordinator.
• Leadership, strong interpersonal, influencing and planning skills, with proven personnel development skills.
• Excellent English oral and written communication skills, including the ability to organize meetings and distribute accurate and succinct minutes of meetings.

Benefits

• Flexible working pattern: office-based, Monday-Friday, 08:00-17:00 work schedule.
• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

Skills